PIMCO Europe Ltd Complaints Handling Procedure
We hope the need to complain will not arise, however, if you are dissatisfied with any service provided by us, PIMCO will seek to promptly resolve and respond to your complaint. We are committed to responding to your complaint in a reasonable and prompt manner. We aim to resolve your complaint within eight weeks of receipt.
Complaints can be sent to the registered office of the PIMCO Europe GmbH. (address below or to ComplaintManagementEMEA@pimco.com
PIMCO Europe GmbH,
Further details of how we handle complaints are available here
If we are unable to resolve your complaint within that timescale or you remain dissatisfied with our response, you may be eligible to ask the Financial Ombudsman Service (“the FOS”) (which is an independent body established for settling financial services related disputes) if you are an eligible complainant or take civil action. Further details regarding the FOS can be found at www.financial-ombudsman.org.uk. Their address is: The Financial Ombudsman Service, Exchange Tower, London E14 9SR.